Privacy Policy

Effective Date: 22 September, 2025
Last Updated: 22 September, 2025

1. Introduction

Welcome to House of Mantara (“we”, “us”, “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website houseofmantara.com (the “Site”) and when you purchase our products / use our services.

By using our Site or providing any personal information, you agree to the terms of this policy. If you do not agree, please do not use the Site or provide personal information to us.

2. Information We Collect

We collect different types of information from you, including:

  • Personal Information you provide: name, email address, phone number, billing address, shipping address, payment information, order history, etc.

  • Device & Usage Information: IP address, browser type, operating system, pages viewed, time spent, referring / exit pages, clickstream data.

  • Cookies & Tracking Technologies: We use cookies and similar technologies to collect information about your activity on our Site, to enhance user experience, to remember your preferences, etc.

3. How We Use Your Information

We may use your information for purposes such as:

  • Processing and fulfilling orders (shipping, billing, confirmations)

  • Handling returns, exchanges, refunds

  • Customer service and support

  • Improving, maintaining and optimizing our website (including troubleshooting, testing, and research)

  • Communicating with you (e.g. order updates, promotions, news) — only when you’ve opted in where required

  • Preventing fraud or other illegal activity

4. Disclosure of Your Information

We may share your personal information:

  • With third party service providers who help us operate the website, deliver products, process payments, etc.

  • To comply with laws, legal processes, or government requests

  • To protect the rights, safety, or property of House of Mantara, our customers, or the public

  • In connection with a business transaction, like a sale, merger, or acquisition

5. Data Retention & Security

  • We will retain your information as long as necessary for the purposes set out in this policy, or as required by law.

  • We implement reasonable security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

  • However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location and applicable law, you may have rights including:

  • To access, update, or correct your personal information

  • To delete your personal data, if no longer needed for the purposes disclosed

  • To object or restrict processing of your data

  • To withdraw consent where the processing is based on consent

  • To lodge a complaint with a supervisory authority

7. Cookies & Tracking

  • We use cookies to personalize your experience, remember preferences, analyze site traffic, etc.

  • You can control or disable cookies via your browser settings, but note this may affect functionality of the Site.

8. Children

  • Our Site is intended for users aged 13 and above.

  • We do not knowingly collect personal information from children under 13. If we learn we have, we will take steps to delete such information.

9. Changes to This Policy

  • We reserve the right to update this Privacy Policy at any time.

  • Any changes will be posted with a revised “Last Updated” date.

  • Your continued use of the Site after changes are posted constitutes your acceptance of those changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, you can contact us at:

  • Email: info@houseofmantara.com

  • Address: Maghdoucheh, South Lebanon, Lebanon

  • Phone: +961 76 354 500